Our services

What before sale

Consultations

A detailed explanation of all parts of the machine in a simple way, along with explaining the uses of the machine and how it works, and helping the customer choose the best machine for the nature of his work

Feasibility study

We explain the requirements of the general market in various fields of business to help the client understand sales and marketing trends in addition to presenting (displaying) the client's products in the company's exhibitions.

Previews and Experiments

We give our customers the opportunity to try the machines by implementing its products before purchasing to ensure that the machine's capabilities match the work assigned to it accurately, quickly and with high quality

Our services

What after sale

Warranty

Two-year warranty Including all parts of the machine, starting from the date the customer receives the machine

Maintenance

Simplex offers an emergency maintenance service within 24 hours of the customer's notification of a malfunction, in addition to regular maintenance and audits. to ensure the smooth performance of the machine

Technical support

Simplex offers technical support services to help our customers with technical and technical issues that they may encounter

Spare parts

We are committed to providing original spare parts free of charge during the warranty period and providing them after the expiration of the warranty period. the warranty period at below market prices on the market

Scalability and modernization

We design our machines according to international specifications, taking into account the possibility of development and modernization to suit the technological development and the requirements of our customers to achieve the maximum benefit

Supply and installation

The company is committed to supply, install and commission the machine at the customer's headquarters on the specified time on the date of the contract without any expenses

Export and shipping

The company ships the machines to the customer's headquarters outside the Arab Republic of Egypt by contracting with companies specialized in transporting industrial equipment to avoid delays or any issues during shipping

Training

We provide Practical and theoretical training for its customers without requiring Simplex also provides the possibility of training for non-clients, believing in the importance of the role of spreading science and modern technology in the progress of industry andthe revitalization of the economy.